Ticket Refund 2020

Tickets already purchased for the VELUX EHF FINAL4 2020 will be refunded. Please find here the details of the refund process.

Official sales channels

Ticket holders that bought their VELUX EHF FINAL4 2020 tickets via official sales channels can claim a refund as follows:

  1. Download the form in the download section below: VF420_Ticket_Refund_Form_LANXESSarena
  2. Fill out this form digitally or in readable handwriting (mandatory for the refund, only official forms will be accepted)
  3. Send this form AND your ORIGINAL VELUX EHF FINAL4 2020 tickets to the following address:

ARENA Management GmbH
-Tickets F4-
Willy-Brandt-Platz 3
50679 Cologne

It is highly recommended to send your tickets inscribed/with tracking

  1. The tickets will be checked for authenticity
  2. The refund will be transferred to the stated bank account by LANXESS arena

If you have further questions regarding the refund for your tickets bought on-site, please contact


VIP & Hospitality

VIP Ticket holders were contacted directly by their respective point-of-sale. Further questions will be answered via